Help Centre
Frequently Asked Questions
Everything you need to know about Bukahauz experiences and shop orders.
Experiences & Bookings
How do I make a booking?+
Visit our Booking page or contact us via our enquiry form. We will respond within 24 business hours to confirm availability and guide you through the process.
What is your minimum guest number?+
Our private dining experiences typically accommodate a minimum of 4 guests and a maximum of 30 guests. Corporate and large-format events can be arranged for larger groups — please enquire directly.
Can you accommodate dietary requirements?+
Yes. We accommodate vegetarian, vegan, gluten-free, and most allergy requirements. Please inform us of all dietary needs at the time of booking and we will tailor the menu accordingly.
How far in advance should I book?+
We recommend booking at least 2–4 weeks in advance for private dining experiences and 6–8 weeks for large events or bespoke collaborations. Peak dates (weekends, holidays) book quickly.
Shop & Orders
What payment methods do you accept?+
We accept all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and bank transfer for large event bookings.
How long does delivery take?+
Standard UK delivery takes 3–5 business days. Express delivery is 1–2 business days. See our Shipping page for full details including international rates.
What is your returns policy?+
Unused items in their original packaging may be returned within 14 days. Food and perishable items cannot be returned. See our Refund Policy for full details.
Can I send as a gift?+
Absolutely. At checkout, select gift wrapping and add a personalised message. We will package your order in our signature kraft box with a handwritten note at no additional charge.
Still have questions?
Our team is available Monday–Friday, 9am–6pm. Contact us here or reach us on WhatsApp.