Frequently
Asked Questions

Our private dining experiences typically accommodate a minimum of 4 guests and a maximum of 30 guests. Corporate and large-format events can be arranged for larger groups — please enquire directly.

Yes. We accommodate vegetarian, vegan, gluten-free, and most allergy requirements. Please inform us of all dietary needs at the time of booking and we will tailor the menu accordingly.

We recommend booking at least 2–4 weeks in advance for private dining experiences and 6–8 weeks for large events or bespoke collaborations. Peak dates (weekends, holidays) book quickly.

Browse our Shop Collection, select your preferred colour variant and quantity, then add to bag. Checkout is processed securely through our payment system.

Unused items in their original packaging may be returned within 14 days of delivery. Food and perishable items cannot be returned. Please contact us at hello@bukahauz.com to initiate a return.

Yes. Once your order has been dispatched you will receive a tracking number by email. You can also enter your order details on our Order Tracking page.

We accept all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, Klarna (buy now, pay later), and bank transfer for large event bookings.

Standard UK delivery takes 3–5 business days. Express delivery is 1–2 business days. See our Shipping page for full details including international rates.

Yes. We ship to most countries worldwide. International delivery typically takes 7–14 business days depending on your location. Customs duties may apply and are the responsibility of the recipient.

Absolutely. At checkout, select gift wrapping and add a personalised message. We will package your order in our signature kraft box with a handwritten note at no additional charge.

Yes. We work with brands, venues, and individuals on bespoke dining collaborations, pop-up events, and curated gifting programmes. Please contact us with your brief.