Refund Policy

Booking Deposits

All experience bookings require a non-refundable deposit of 25% to secure your date. Deposits cover preparation, ingredient procurement, and staff coordination costs.

Cancellation by the Client

Cancellations made more than 14 days before the event date will receive a full refund of any amount paid beyond the deposit. Cancellations within 7–14 days will receive a 50% refund of the remaining balance. Cancellations within 7 days are non-refundable.

Rescheduling

We offer one free rescheduling per booking if requested at least 7 days before your event. Rescheduling requests made within 7 days are subject to availability and may incur a £50 administration fee.

Cancellation by Bukahauz

In the rare event that Bukahauz must cancel your booking (illness, force majeure, or unforeseen circumstances), you will receive a full refund including your deposit, or the option to reschedule at no additional cost.

Shop & Product Returns

Physical products purchased from our shop may be returned within 14 days of receipt if unused and in original packaging. Food and perishable items cannot be returned. Please contact us at booking@bukahauz.com to initiate a return.

Refund Processing

Approved refunds are processed within 5–10 business days to the original payment method. Bank transfer timelines may vary depending on your provider.

Questions? Contact us at booking@bukahauz.com or visit our Contact page.